Terms of Service

What Verity does

Verity checks how AI assistants — currently ChatGPT (OpenAI), Gemini (Google), and Claude (Anthropic) — describe your business, and produces a report of accuracy, visibility, and sentiment scores along with findings you can act on. The Service is designed for small and local businesses.

The nature of AI results — important

The reports Verity produces are built from answers generated by third-party AI language models. You acknowledge and agree to the following about how those models behave:

• They are non-deterministic. The same question asked twice can produce different answers. Two scans of the same business, moments apart and with nothing changed, may yield different scores, findings, or wording.
• They can be wrong.AI models can state information that is inaccurate, outdated, incomplete, or entirely fabricated (“hallucinated”), and they may present it confidently regardless.
• They change over time. AI providers update their models, data, and behavior without notice. Results are a snapshot of what a model said at the moment of the scan, not a stable or guaranteed measurement.
• We do not control them. The underlying answers come from third parties. Verity measures and organizes those answers but does not author, verify, or endorse them.

Accounts

You are responsible for the accuracy of the information you provide, for keeping your login secure, and for all activity under your account. You must provide a valid email address and be authorized to request checks for the business you submit.

Plans, scans, and billing

• Running a scan uses one scan. That includes the first scan when you add a business, a scan you run manually, and each run of an optional automatic monthly re-check.
• New accounts receive one free scan at signup. No payment details are required for it.
• Plans are monthly subscriptions that include a set number of scans each billing period, as shown on our pricing page. Plan scans reset to the plan’s allowance at each paid renewal; unused plan scans do not roll over. Plan scans are used before extra scans.
• Extra scans can be bought individually at any time, with or without a plan. They do not expire while your account is active.
• If you upgrade, the new plan starts immediately: you are charged the prorated difference for the rest of the current period and receive the additional scans. If you downgrade, the change takes effect at your next renewal.
• You can cancel a plan at any time. Your plan stays active until the end of the period you have paid for, then ends along with its unused plan scans; extra scans stay in your account. Deleting your account cancels any plan immediately and forfeits all unused scans.
• Payments are processed by Stripe under its terms. Except where required by law, payments already made are non-refundable, including for unused scans.

Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or to check a business without authorization.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.
• Resell, scrape, or misrepresent the Service or its output.
• Use the Service to harass, defame, or mislead others.

Intellectual property

The Service, its software, and its branding are owned by us. You retain rights to the business information you submit, and you grant us the limited right to use it to provide the Service. The reports we generate are provided to you for your own business use.

Disclaimer of warranties

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including any warranty of accuracy, merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service, or any AI-derived result it produces, will be accurate, complete, reliable, current, uninterrupted, or error-free.

Limitation of liability

To the fullest extent permitted by law, Verity and its providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your reliance on any AI-derived result, score, or finding. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

Indemnification

You agree to indemnify and hold Verity harmless from claims arising out of your use of the Service, your submitted content, or your violation of these Terms.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if we discontinue the Service. Provisions that by their nature should survive termination (including disclaimers, limitations of liability, and indemnification) will survive.

Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. You and Verity agree that the state and federal courts located in California will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to venue in those courts, except where applicable law gives you the right to bring a claim elsewhere.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Continued use of the Service after a change means you accept the updated Terms.

Contact us

Questions about these Terms? Contact us at support@get-verity.com.